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Features |
Basic$1700Per Month |
Silver$2000Per Month |
Gold$2300Per Month |
| What is Included | Infrastructure Monitoring, 24*7 Incident Monitoring & Resolution, Basic Infra Changes |
Infrastructure Monitoring, 24*7 Incident Monitoring & Resolution, Basic Infra Changes, Cost Optimization Suggestions. |
Infrastructure Monitoring, 24*7 Incident Monitoring & Resolution, Basic Infra Changes, Cost Optimization Suggestions, Cloud Custodian Compliance Monitoring. Application Performance Monitoring |
|---|---|---|---|
| Support Hours | P1 – 24*7 On Demand Basis P2/P3/P4 - 12*5 Planned |
P1 – 24*7 On Demand Basis P2/P3/P4 - 12*5 Planned |
P1 – 24*7 On Demand Basis P2/P3/P4 - 12*5 Planned |
| SLA (Response Time) | Critical Production: less than 1 hour Critical Non-Production: up to 4 hours Non-Critical: up to 8 hours |
Critical Production: less than 1 hour Critical Non-Production: up to 4 hours Non-Critical: up to 8 hours |
Critical Production: less than 1 hour Critical Non-Production: up to 4 hours Non-Critical: up to 8 hours |
| Service Credits | As per Contract | As per Contract | As per Contract |
| Number of Infra Resources Included | Up to 25 | Up to 50 | Up to 100 |
| Setup Period | Discovery – 1 Week Planning – 1 Week Implementation 1 -week |
Discovery – 2 Week Planning – 2 Week Implementation 2 - week |
Discovery – 2 Week Planning – 2 Week Implementation 3 -week |
| Support Mode | Email, Chat, Messages, Dedicated Support Phone, 2 levels of escalation | Email, Chat, Messages, Dedicated Support Phone, 2 levels of escalation | Email, Chat, Messages, Dedicated Support Phone, 2 levels of escalation |
| Add On (Hourly Cost Basis) |
Email, Chat, Messages, Dedicated Support Phone, 2 levels of escalation | Email, Chat, Messages, Dedicated Support Phone, 2 levels of escalation | Email, Chat, Messages, Dedicated Support Phone, 2 levels of escalation |
